Terms & Conditions

Krishna Tej Food Kraft is a food products business based in India, offering a range of fresh, natural, and packaged food items. We are committed to delivering quality products and a reliable shopping experience to every customer.

References to “we”, “us”, or “our” in these terms refer to Krishna Tej Food Kraft. References to “you” or “your” refer to the customer or visitor using our website.

Acceptance of Terms

By visiting our website, browsing our products, or completing a purchase, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update or modify these terms at any time without prior notice. The most current version will always be available on this page. Continued use of our website following any changes constitutes your acceptance of the revised terms.

Use of Our Website

Permitted Use

You may use our website for lawful purposes only — to browse products, place orders, and access information about our business. You agree not to misuse this website in any way that violates applicable laws or infringes on the rights of others.

Prohibited Activities

You must not attempt to gain unauthorized access to any part of our website or its systems. You must not use our website to transmit any harmful, offensive, or fraudulent content. Scraping, copying, or reproducing our content without written permission is strictly prohibited. Any attempt to disrupt or interfere with the normal functioning of our website is not permitted.

Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use of your account.

Products and Pricing

Product Information

We make every effort to display our products accurately, including descriptions, images, ingredients, and nutritional information. However, we do not guarantee that product images are an exact representation of the item you will receive, as slight variations may occur due to photography lighting or packaging updates.

Pricing

All prices displayed on our website are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price shown at the time you complete your purchase.

Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time. In the event that an item you have ordered is unavailable, we will notify you promptly and offer a replacement, store credit, or a full refund.

Orders and Payments

Placing an Order

When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion. An order is considered confirmed only after you receive a confirmation email or message from us.

Payment

We accept payments through secure third-party payment gateways including Razorpay and PayU. By providing your payment details, you confirm that you are authorised to use the selected payment method. We do not store your card or bank details on our systems.

Order Cancellation

You may cancel your order before it has been dispatched by contacting us directly. Once an order has been shipped, it cannot be cancelled and will be subject to our Return and Refund Policy. We reserve the right to cancel any order in cases of pricing errors, fraud suspicion, or stock unavailability.

Delivery and Shipping

Delivery Timelines

We aim to dispatch orders within the timeframe specified on our website. Estimated delivery times are provided as a guide and are not guaranteed. Delivery may be delayed due to factors beyond our control, including courier delays, public holidays, natural events, or incorrect address details provided by you.

Delivery Charges

Delivery charges, if applicable, will be clearly displayed at checkout before you complete your purchase. Orders above a certain value may qualify for free delivery as indicated on our website and promotional communications.

Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailability of the recipient, additional delivery charges may apply for re-attempts. We are not responsible for orders delivered to an incorrect address provided by the customer.

Returns and Refunds

Eligibility for Returns

Due to the perishable nature of food products, we accept returns or replacement requests only in the following circumstances: if the product received is damaged, defective, or significantly different from what was ordered. Return requests must be raised within 24 to 48 hours of receiving the order and must be accompanied by photographic evidence.

Non-Returnable Items

We are unable to accept returns for products that have been opened, partially consumed, or stored incorrectly after delivery. We also cannot accept returns for items purchased during sale or promotional offers unless they are genuinely defective.

Refund Process

Approved refunds will be processed within 5 to 7 business days to the original payment method. In some cases, we may offer store credit or a replacement product in lieu of a refund. Shipping charges are non-refundable unless the return is due to our error.

Intellectual Property

All content on this website — including text, images, logos, product names, graphics, and design — is the intellectual property of Krishna Tej Food Kraft and is protected under applicable Indian intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided that all copyright and proprietary notices are retained.

Limitation of Liability

To the fullest extent permitted by law, Krishna Tej Food Kraft shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our total liability in connection with any order shall not exceed the value of that order.

We do not guarantee that our website will be available at all times, free from errors, or free from viruses or other harmful components. We are not responsible for any loss or damage caused by reliance on information obtained from our website.

Food Safety and Allergens

We take food safety seriously and comply with applicable food safety regulations in India. Ingredient and allergen information is provided on product pages and packaging to the best of our knowledge. However, our products may be manufactured in facilities that also handle common allergens such as nuts, dairy, gluten, and soy.

If you have a known food allergy or intolerance, we strongly recommend reviewing the full ingredient list before purchase and contacting us directly if you have any concerns. We are not liable for any allergic reactions arising from undisclosed or unknown allergens.

Governing Law and Disputes

These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our website or services shall first be attempted to be resolved through mutual discussion. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts located in India.

For consumer grievances, you may also refer to the provisions under the Consumer Protection Act, 2019.

Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.