Refund and Returns Policy

At Krishna Tej Food Kraft, we take great pride in the quality and freshness of our products. Every order is carefully packed and quality-checked before dispatch. However, we understand that issues can occasionally arise during transit or handling, and we are committed to making things right whenever that happens.

We process return and refund requests fairly and promptly, in accordance with the Consumer Protection Act, 2019.

When You Can Request a Return or Refund

Damaged or Defective Products

If you receive a product that is physically damaged, broken, or leaking due to transit handling, you are eligible for a full refund or replacement. Please raise your request within 24 to 48 hours of receiving the order and share clear photographs of the damaged item and its packaging.

Wrong Item Delivered

If you receive a product that is different from what you ordered, we will arrange a replacement or full refund at no additional cost to you. Please report the issue within 24 to 48 hours of delivery with supporting photos.

Expired or Near-Expiry Products

If you receive a product that is past its expiry date or has an unusually short shelf life at the time of delivery, you are entitled to a full refund or replacement. We take such concerns very seriously and will investigate the matter immediately.

Quality Not as Expected

If a product does not meet the quality described on our website in a significant and verifiable way, please contact us with details and we will review your concern on a case-by-case basis.

All return and refund requests must be raised within 24 to 48 hours of receiving your order. Requests submitted after this window may not be considered due to the perishable nature of food products.

When Returns Are Not Accepted

Change of Mind

We are unable to accept returns simply because you have changed your mind after purchase. We encourage you to review product descriptions, ingredients, and allergen information carefully before placing an order.

Opened or Partially Consumed Products

Products that have been opened, used, or partially consumed cannot be returned unless they are genuinely defective or unsafe. Once a food product has been opened, we are unable to resell or verify its condition.

Incorrect Storage After Delivery

If a product has been stored incorrectly after delivery — for example, items requiring refrigeration left unrefrigerated — we cannot accept a return or issue a refund for any resulting spoilage.

Products Purchased on Sale or Promotion

Items purchased during clearance sales, limited-time promotions, or as part of a combo offer are not eligible for returns unless the product is damaged, defective, or incorrectly delivered.

Delayed Return Requests

Return or refund requests raised more than 48 hours after the delivery date will not be accepted, as it becomes difficult to verify the condition of the product at the time of delivery.

We reserve the right to decline a return or refund request if there is reasonable evidence of misuse, tampering, or if the claim cannot be substantiated with adequate photographic proof.

How to Raise a Return or Refund Request

The process is simple and straightforward. Please follow the steps below to raise a request.

1 Contact Us Promptly

Reach out to our support team within 24 to 48 hours of receiving your order via email or phone. Do not delay as requests after this window may not be eligible.

2 Share Your Order Details

Provide your order number, the name of the product you are raising a concern about, and the reason for your return or refund request.

3 Send Supporting Photographs

Attach clear photographs of the product, its packaging, and any visible damage or defect. This helps us review your request quickly and accurately.

4 We Review Your Request

Our team will review your request and get back to you within 1 to 2 business days with a resolution — either a replacement dispatch or refund approval.

5 Refund or Replacement Processed

Approved refunds are processed to your original payment method within 5 to 7 business days. Replacements are dispatched as per standard delivery timelines.

Refund Methods and Timelines

Refund to Original Payment Method

Once your refund is approved, the amount will be credited back to the original payment method used at the time of purchase. This includes credit or debit cards, UPI, net banking, or wallets. Please allow 5 to 7 business days for the amount to reflect in your account after approval, depending on your bank or payment provider.

Store Credit

In certain cases, we may offer store credit as an alternative to a monetary refund. Store credit will be added to your account and can be used towards future orders on our website. The credit will not expire and can be applied at checkout.

Replacement Instead of Refund

Where a product is damaged or incorrect, we may offer to dispatch a replacement at no extra charge instead of processing a monetary refund. The replacement will be shipped within our standard delivery timelines once the request is approved.

Shipping Charges on Refunds

Original shipping charges are non-refundable unless the return or cancellation is a result of our error — such as an incorrect or defective item being dispatched. In such cases, we will refund the full order value including any delivery charges paid.

Order Cancellations

Cancellation Before Dispatch

You may cancel your order before it has been dispatched by contacting us as soon as possible. Once a cancellation is confirmed, a full refund will be issued to your original payment method within 5 to 7 business days.

Cancellation After Dispatch

Once your order has been shipped, it cannot be cancelled. In such cases, you may refuse delivery and the order will be returned to us. Refunds for refused deliveries will be processed after we receive the returned shipment and verify its condition, minus any applicable shipping costs.

Cancellation by Us

We reserve the right to cancel any order due to reasons such as product unavailability, pricing errors, or suspected fraudulent activity. In such cases, you will be notified promptly and a full refund will be issued without delay.

Products That Cannot Be Returned

Certain products are not eligible for return due to hygiene and safety regulations applicable to food items. These include any product that has been opened or had its seal broken, perishable items where the delivery was successful and the product was in acceptable condition, and items where the claimed issue cannot be supported with evidence. We encourage customers to inspect all deliveries at the time of receipt and raise any concerns immediately.

Consumer Rights Under Indian Law

Your rights under the Consumer Protection Act, 2019 are fully respected by Krishna Tej Food Kraft. If you are dissatisfied with the resolution provided by our support team, you have the right to escalate your complaint to the relevant consumer forum or authority in your state or district.

We are committed to resolving all genuine complaints fairly and promptly, and we encourage open communication before escalation.