Privacy Policy

Krishna Tej Food Kraft is an Indian food products business offering a range of fresh, natural, and packaged food items. We are committed to safeguarding the personal information of our customers and website visitors.

Our registered business operates in India and this policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect your full name, email address, phone number, delivery and billing address, and payment information. Payment transactions are processed securely via third-party gateways — we do not store your card details.

Non-Personal Information

We automatically collect certain technical data when you visit our website, including your browser type, device type, IP address, pages visited, time spent on site, and referring source.

Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Please note that disabling cookies may affect some functionality of our website.

How We Use Your Information

We use the information we collect to process and fulfil your orders, send order confirmations and delivery updates, respond to your enquiries, improve our website and services, send promotional offers with your consent, comply with legal obligations, and prevent fraud.

We do not use your personal information for automated decision-making or profiling that produces significant legal effects.

Sharing Your Information

Krishna Tej Food Kraft does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances.

Service Providers

We work with trusted third-party partners including payment gateways such as Razorpay and PayU for secure transaction processing, logistics and delivery partners to fulfil your orders, and email or SMS service providers for transactional communications. These partners are bound by confidentiality agreements and may only use your data to provide services on our behalf.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the safety and rights of our customers or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity. We will notify you of any such change via email or a prominent notice on our website.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption for all data transmitted, secure servers with restricted access, regular security reviews, and certified payment gateways.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. Order and transaction records are retained for up to 7 years for accounting and tax compliance. Account information is retained for as long as your account remains active, and marketing preferences are retained until you withdraw consent.

You may request deletion of your data at any time, subject to legal retention obligations, by contacting us at the details below.

Your Rights

Access

You have the right to request a copy of the personal data we hold about you.

Correction

You can ask us to correct any inaccurate or incomplete information we hold about you.

Deletion

You may request that we delete your personal data, subject to legal and contractual obligations.

Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link in any email we send, or by contacting us directly.

Withdraw Consent

Where we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please write to us at the contact details provided below. We will respond within 30 days of receiving your request.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment portals. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant updates, we will revise the Last Updated date at the top of this page, notify registered customers via email, and display a notice on our website homepage. We encourage you to review this policy periodically to stay informed.

Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, any grievance or complaint regarding the processing of your personal data may be directed to our Customer Relations Team at Krishna Tej Food Kraft. All complaints will be addressed within 30 days of receipt.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us.

Business Name: Krishna Tej Food Kraft

Website: krishnatejfoodkraft.com

Email: 

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST